Terms and Conditions

Before making your reservation, please ensure that you carefully read and fully understand the Terms & Conditions outlined below. Any reservation made with Wingbuddy (the company) constitutes a binding agreement signifying your acceptance of, and your agreement to follow, these Terms & Conditions, and to be bound by them. Please ensure that you carefully read and fully understand these Terms & Conditions prior to booking.

Depending on the nature of each sale, Wingbuddy may act as a wholesale tour operator or tour agency and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other suppliers associated with the assembly of your package.

1. THIRD PARTY INFORMATION

Wingbuddy works with certain third party suppliers who will operate under their own terms and conditions. These additional terms and conditions will apply to your selected travel package based on the destination you have selected. 

Wingbuddy uses third party content on its website to provide detailed information from its various suppliers of travel goods and services. We make every effort to ensure that the information described online is current and accurate, and updates are posted on our website when new information is made available. However, Wingbuddy cannot be responsible for any inaccuracies or omissions contained therein. Third party information contained on our website is provided as a guideline only.

COVID-19 UPDATE

Customer acknowledges risks related to the spread of infectious or contagious diseases. It remains the customer's responsibility to take the necessary precautions applicable to any health hazards, including but not limited to COVID-19. To ensure the safety of all guests and employees, resorts and cruise lines may have mandatory safety protocols in place, and the availability of their services and facilities may be impacted.

2. TRAVEL REQUIREMENTS

It is the passenger's responsibility, for themselves and any child traveling with them, to obtain information, have in their possession all the required documentation to travel (such as passports, visa where applicable, etc.) and meet all entry or transit requirements for each country on customer’s itinerary. Note that the documents or other requirements for the outbound portion of your travel may differ from those required for the return. Along with the standard travel documents needed to enter Canada or the USA, additional requirements may be imposed, including additional documentation, depending on your country of origin. We monitor both the Canadian and US government advisories.

Wingbuddy is not responsible for any inaccurate or misspelled names or birthdates, which are confirmed and verified by the passenger at the time of booking. Additionally, Wingbuddy is not responsible for missing or incorrect documentation or failure to meet the necessary entry or transit requirements (this includes connecting flights and any cruise ship or ferry documentation). Failure to meet the necessary requirements, including presenting the proper travel documents, will result in denied boarding and automatic cancellation of your reservation without refund. Prior to making a booking and for more information on mandatory travel documentation, you must visit the following websites:

Wingbuddy recommends referring to the references here to help plan your trip Documents

Find the latest government entry requirements and COVID-19 measures in effect at your destination Wingbuddy will frequently refer to the Air Canada Travel Ready hub

For Cruises, passengers must complete their online registration in order to receive their electronic documents. Electronic cruise documents are issued between 7 and 21 days prior to departure. All passengers are responsible for obtaining their own electronic cruise documents prior to departure, at their own expense. 

Additionally, it is solely the responsibility of the passenger(s) to obtain all necessary travel documents, required by all relevant government authorities. This includes all ports of call listed on each passenger’s itinerary. It is each passenger’s responsibility to adhere to all local laws and regulations of the cruise line, ship, cruise port, airport, or other relevant destination at all times. All Passengers are required to have a valid passport when traveling by air or by sea. Your passport MUST be valid for a minimum of 6 months from the end of travel. Depending on your itinerary, a travel visa may be required in addition to your passport, should you wish to leave the ship without a pre-organized shore excursion/tour, purchased directly from your cruise line. Failure to obtain proper documentation prior to your travel and (and will) result in denied boarding, and automatic cancellation of your trip without the possibility of refund. Wingbuddy is not responsible for any trip cancellation or denied services due to traveler negligence.

Note: Single parents traveling with a minor must travel with a notarized letter of consent signed by the parent not traveling for presentation to the airline/cruise line without which the airline and/or cruise line reserve the right to deny boarding to the minor.

3. BOOKING DOCUMENTS

All booking documentation is issued in electronic format.

Travelers will receive communication via e-mail which can include attachments containing but not limited to your Flight Itinerary and etickets, travel voucher(s) pertaining to your hotel reservations and/or excursions. Attachments should be read and kept as a reference, they can be printed for your records. 

4. PAYMENT SCHEDULE

A deposit must be made at time of booking which typically equals 50% of the total package price. The remaining balance is due at the date stipulated when you reserved, typically 60 days prior to departure (120 days for cruise reservations). Your final payment has been automated by our sales team at the time of booking or if specific mention has been made to skip this automated payment, you are responsible to contact with us prior to the due date at 1.855.295.9200 and dial option 3 or send an email to [email protected] to request a payment link. Please have your booking confirmation number handy.

The cardholder is responsible for all charges at the time of purchase. 

Wingbuddy reserves the right to cancel your booking if full payment is not received by the scheduled due date. Unless you or your travel agent is notified in writing that your booking has been automatically canceled due to insufficient payment, your booking remains confirmed and full payment is due as per Wingbuddy's schedule.

IN THE CASE OF AN UNPAID BALANCE

Should you fail to pay the balance of the amount owing by the due date, Wingbuddy reserves the right to cancel the booking due to insufficient payment and your deposit will not be refunded nor credited.

HOTEL RESERVATIONS 

You acknowledge that Wingbuddy pre-negotiates certain room rates with suppliers to facilitate the booking of reservations. Upon submitting your reservation request, you authorize Wingbuddy to facilitate hotel reservations.

CREDIT CARD

Your use of your credit card to pay the deposit and final payment indicates your acceptance of and compliance with these Terms & Conditions, regardless of whether use of the credit card was authorized verbally over the phone, online or in person.

5. STANDARD CHANGE POLICY AND FEES

Changes are not possible after a confirmed booking has been made, in the rare circumstances that we be able to accommodate a change this will result in a charge starting at $98 per passenger that will vary depending on the nature of the changes and destination you have booked.

In addition to the fees mentioned above, the following conditions may also apply:

• If the change involves airfare, any fare difference is additional.
• If a change is made to room occupancy and results in a higher rate, the remaining travelers are responsible for the rate applicable for the revised occupancy.
• You assume responsibility for any difference in price resulting from the booking change. Refunds will not be issued for any difference on a lower price alternative.
• Change requests should be made through Wingbuddy and if made directly with any hotel or resort become your responsibility. Any name change requests may be denied due to hotel or airline specific terms and conditions.
• No changes can be made to any train reservations. Any changes will be treated as a cancellation and all applicable cancellation fees will apply.

6. STANDARD CANCELLATION POLICY AND FEES

If you wish to cancel a confirmed booking, all payments received by Wingbuddy are considered 100% non-refundable*

*Cancellation fees are considered liquidated damages to compensate Wingbuddy for prepayments made on advance booking of travel services, and for administrative costs involved in processing a cancellation.

7. INSURANCE

Wingbuddy strongly recommends you have sufficient travel insurance for all your coverage needs including but not limited to medical and cancellation insurance. When traveling to some destinations all travelers, foreign and local may be required to have a full medical insurance policy. Please refer to all entry requirements.

It is the passenger’s responsibility to review their plan options carefully and verify that any travel insurance policy covers COVID-19 or other related health concerns.

8. REFUNDS

Airfare costs continually fluctuate and many tours have limited capacity impacting our package prices and availability therefore no refund will be granted if a lower sale price is advertised after a reservation is confirmed.

No reimbursements, refunds, or credits will be issued for unused travel services or any component of the package. Refunds are not granted for bookings canceled by a customer due to inclement weather or illness or any other situations beyond Wingbuddy's control; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available.

Important: If the price of a product is displayed incorrectly at wingbuddy.com, we reserve the right to cancel the reservation at the incorrect price within a reasonable delay and a refund of the monies will be processed immediately.

9. PRICING INFORMATION

CURRENCY & VALIDITY OF RATES

The price is confirmed at time of booking and in the currency indicated (USD for usa.wingbuddy.com and CAD for wingbuddy.com). If the price increases following the imposition of a surcharge on fuel by the carrier or an increase in the exchange rate, insofar as the exchange rate applicable before the date on which the services are provided has increased by more than 5% since the date on which the contract was entered into; and/or if the increase is equal to or greater than 7% of the price of services, you may choose between a full and immediate reimbursement of the services or the provision of similar services. Reimbursements are processed by Wingbuddy within 14 to 30 days of receipt of your written request for cancellation.

Prices or information could be different on your next website visit or session.

PRICE INCLUSIONS

The price only includes the items specifically listed on your booking at the time of purchase. Please refer to your specific package for inclusions. Anything that is not specifically identified on your booking at the time of purchase, is excluded from the price. It is your responsibility to consult your booking documents, any questions or concerns about pricing, inclusions, or exclusions should be addressed directly with a Wingbuddy representative prior to any payment.

PRICE EXCLUSIONS

Most packages and hotel bookings are subject to extra charges above those reflected in the price for each package and are not included in Wingbuddy package prices.

For example:

Any supplementary services purchased at destination (meals, drinks, cleaning, incidentals, items and services listed in the facilities description etc.)

• Any costs incurred to and/or from the destination
• Meals and/or alcoholic beverages (unless specified)
• Local excursions at destination
• Telephone calls, data usage or wifi charges
• Tips or service gratuities
• Mandatory gratuities for cruises
• Laundry
• Car rental fees, insurances and taxes and fees billed at destination by the car rental company when booking a car rental
• Items of a personal nature and/or personal services 
• Departure taxes
• Hotel administrative fees
• Hotel transfers
• Luggage on some flights
• Additional fees that may apply for sports equipment aboard transfer vehicles
• Any other item not specifically listed as being included at the time of booking.

Certain local taxes and fees may be applicable in addition to the above extra charges for the destination you are traveling to and are payable in local currency prior to your departure. Please refer to the relevant government authorities of your destination for more information on applicable taxes.

10. CHANGES TO YOUR BOOKING BY Wingbuddy

Wingbuddy may be required to modify your booking in cases where reserved accommodations may no longer be available for reasons such as but not limited to unexpected maintenance, hotel overbooking or other reasons outside of Wingbuddy's control. In such cases, substitute accommodation of equal or greater quality will be provided. 

11. WINGBUDDY OFFERS

When you book your travel with us, we have your implied consent to use your email address to send you promotional emails that we feel may be of interest to you. In other cases, you may expressly consent to receiving promotional emails by subscribing on our website. 

If you receive emails and want to unsubscribe it is simple to do, as all promotional emails include opt-out capability. Visit our Privacy Policy for more information about how Wingbuddy handles your personal information.

Note that service emails are not promotional emails and provide important information that must be communicated to you. Service emails must be transmitted to you in order to carry out Wingbuddy's business activity. Service emails include but are not limited to, emails containing information on your trip.

Promotional offers may not be combined with any other special offers or discounts..

12. LIABILITY

SUPPLIERS

Wingbuddy makes arrangements with third-party suppliers who provide travel services such as flights, cruises, hotels, airport-hotel transfers, sightseeing excursions, car rentals or other activities included in your package.

While Wingbuddy makes every effort to deal with the most reputable suppliers, we are not responsible for their acts and omissions for acts and omissions of their respective employees, representatives or agents.

Any specific hotel requirements will appear under the "Purchase Summary" section, during the booking process after the room selection.

You agree to abide by the terms and conditions of purchase imposed by any supplier, including without limitation hotel, airline, cruise, car rental company or tour operator ("Supplier") with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Supplier's rules and restrictions, which are available through the Supplier, regarding availability and use of fares, products, or services.

Certain hotel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by Wingbuddy for your hotel booking with the Supplier.

Wingbuddy is not liable for any costs or fees incurred due to relocation.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such third party provider's rules and restrictions, which are available through the third party provider, may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, and in your forfeiting any monies paid for such reservation. Wingbuddy is not liable for any cost or fees incurred by such violation.

Local taxes and fees may be applicable for hotel stays in the destination you are traveling to and are payable in local currency. Rates are subject to change without notice.

EXCURSIONS

Customers may choose to participate in excursions, optional tours or activities of local suppliers at destinations that may be offered for an additional fee by Wingbuddy. Any written or oral contract is considered to be exclusively between the customer and the Supplier. Some excursions may have a risk of personal injury, loss or damage. Wingbuddy assumes no responsibility for any claim, loss, damage, cost or expense arising from a customer's participation in said excursions.

AIRLINE

Air travel services are subject to conditions imposed by law and our airline partners. As such, our airline partners’ liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. For air carrier liability and options available to you regarding loss, damage or delay of your baggage, please consult the respective airline’s website and their claim policies. Wingbuddy does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays, interruptions, cancelations, or missed connections. Furthermore, Wingbuddy does not guarantee the ability to make any specific seat selections and some carriers may only offer seat selection 24 hours prior or not at all. Wingbuddy does not assume any responsibility for baggage allowances which will vary by destination and airline, we encourage you to verify the etickets sent to verify this for your specific itinerary.

LIABILITY OF Wingbuddy

Wingbuddy assumes no responsibility for any cost or expense arising out of personal injury, accident or death, any loss, damage or delay of baggage and/or other property, or any inconvenience, loss of enjoyment, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:

The act or omission of any third party including suppliers other than Wingbuddy or its employees;

• Sickness, theft, labor dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to meet entry and transit requirements, including any requirements relating to COVID-19;
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in/check-out times; and
• Cancellation or change for any reason in the travel services offered (including but not limited to flight, accommodation, transfers and activities). We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion, and Wingbuddy will advise you within a reasonable amount of time prior to departure of any such cancellation or change. If we must cancel your booking entirely, Wingbuddy's liability will be limited to a refund of all monies paid

A full refund, however, will not be granted where cancellation of travel must be made by Wingbuddy for any situations which are unusual and/or unforeseeable, i.e., any force majeure, including but not limited to, weather conditions such as inundation, any type of storm, hurricane, tornado or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Wingbuddy's control.

Hurricane season in the North Atlantic is generally between June 1 and November 30. Other adverse weather conditions impact other parts of the world at various times of the year. Wingbuddy is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Wingbuddy's contractual obligations with its Suppliers does not allow for reimbursement of the sums paid to the Supplier.

13. OTHER IMPORTANT INFORMATION

CRUISES

Registration: In order to simplify the boarding process and to comply with international security laws, all passengers are required to complete a passenger immigration/embarkation form, found on each cruise lines' website well in advance of your sailing date. Passengers that do not complete the registration process at least seven (7) days prior to sail date will be required to be checked-in at the pier at least two (2) hours prior to the published sailing time or they will be denied boarding with no refund. In addition, failure to properly complete the online registration form in a timely manner will result in delayed receipt of cruise electronic documents.

Fuel supplements: All cruise lines reserve the right to impose a fuel surcharge if the NYMEX oil price exceeds certain limits during the year.

Dining: Requests for specific dining times and table size will be accepted at the time of booking but cannot be guaranteed or confirmed prior to departure and Wingbuddy will not be held responsible if such requests cannot be fulfilled.

Refunds: No reimbursements or refunds will be issued for unused travel services or any component of the package after departure. Refunds are not granted for bookings canceled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refunds will be granted if a sale price is advertised after a reservation is confirmed..

14. OTHER IMPORTANT INFORMATION

Living standards and practices at the destination and the standards and conditions with respect to the provision of utilities, services, religion, sanitary conditions, local practices, political system and accommodation may differ from those found in Canada or the USA.

AIRPORT CHECK-IN

Flights can be offered by different air carriers, Wingbuddy recommends consulting their respective guidelines on check-in and documentation required.

In light of longer than usual wait times, it is recommended that customers present themselves at the airport counter of the airline ahead of time, as indicated on the Flight Itinerary received by email, according to the check-in and boarding gate deadlines as listed on the airline’s website. At check-in, name and contact information must be provided.

You may seek out airline representatives at the airport should you require additional assistance. Failure to check-in and board on time may result in the cancellation of a customer's reservation with no right of recourse or refund.

 

ENTRY AND EXIT REQUIREMENTS

On your arrival in a foreign country, be prepared to prove that you have sufficient funds to support yourself during your intended stay and that you will be admitted to the next country on your itinerary.

Some countries impose exit controls, which may include exit permits, proof of payment of local taxes if applicable, payment or sometimes very costly fines for visa overstays. In some countries, you must register with local authorities if you are not staying at a recognized hotel. Otherwise, your departure may be delayed, or you may be fined when you leave.

FOOD, WATER AND BEVERAGES

Change of routine, sun and/or food, water and beverages may be very different in other countries and may lead to health issues or illness. Customers are encouraged to take all necessary precautions. Wingbuddy assumes no responsibility for any claim, loss, damage, cost or expense arising from these conditions and any resulting health issues. Water interruptions/power outages may be experienced at times.

INSECTS

Insects may be found inside and outside of the hotel no matter the hotel chosen as part of the vacation package. Customers are encouraged to take all necessary precautions.

HOLIDAYS, SCHOOL BREAKS, ELECTIONS AND CONVENTIONS

Availability of some services and amenities may be limited during certain periods. These periods may include but are not limited to school breaks, spring breaks, religious holidays, elections and conventions. These periods vary by country and are controlled by local authorities.

Wingbuddy assumes no responsibility for inconveniences customers may experience when traveling during one of these periods.

HOTEL/ROOM ALLOCATION

The hotel or resort is responsible for room allocation in accordance with the category reserved. Wingbuddy assumes no responsibility as to the location, decor, furnishing or type of bed in the room that may vary based on the room's location on the hotel property. If the customer would like to change rooms, such changes are subject to availability and additional fees may apply.

For select travel packages, in addition to the above, the stipulation of "or similar" indicates that guests will stay at a hotel of the same star rating as the hotel listed. The hotel accommodations will be communicated by email to the consumer prior to departure.

CHECK-IN AND CHECK-OUT CONDITIONS

Hotel check-in will vary by destination but is generally between noon and 3 p.m. Hotel check-out times may vary depending on the property, but generally customers must vacate the room by 11 a.m. For passengers with late flights, every effort will be made to provide a hospitality room, however, this cannot be guaranteed, particularly during high season.

INTERMEDIATE SEASON

From May to November, some services and facilities at hotels may be suspended or offered in rotation.

BEACHES

Please note that the size and condition of the beaches can vary without notice due to various environmental factors including but not limited to adverse weather, presence of seaweed or sargassum.

LUGGAGE

For the most up-to-date information regarding baggage allowance, dimensions, weight allowances, checked luggage, excess baggage and sports equipment, please visit the respective airline page that matches your eTickets directly. 

It is a good idea to purchase baggage insurance at time of booking.

TRANSFERS

Travel times from the airport to your hotel in this site are approximate and can vary due to unforeseen circumstances.

15. OTHER RECOMMENDATIONS TO CUSTOMERS

LOCAL LAWS AND REGULATIONS

Customers are entirely responsible for ensuring they are aware of and compliant with any and all laws, regulations, policies and other applicable obligations, restrictions, limitations, practices that could be imposed on anyone within the territory or country where Customers may be traveling to (including during any transit).

STATEMENT TO THE TRAVEL AGENT

Customers must inform their travel agents of their intentions, expectations and needs before their travel reservations are completed.

SPECIAL NEEDS

Any particular requirements (hotel room, stateroom, airline and/or transfers) for passengers with special needs must be requested at time of booking. Some circumstances and medical conditions require that customers provide advance notice and receive medical approval for air travel. Adapted transport for transfer at destination is at extra cost when available. Certain activities at the hotels may be inaccessible to persons of reduced mobility.

Most cruise lines have limited wheelchair-accessible staterooms for which a medical certificate is required to book. Passengers MUST provide this certificate to the cruise line at least 30 days BEFORE scheduled sailing. Any special transfer arrangements required may incur additional charges. Cruise passengers with special needs must be self-sufficient and accompanied by at least one other passenger who assumes full responsibility for their well-being at all times. In certain cases, passengers in wheelchairs may be precluded from going ashore due to docking facilities. 

MEDICATION

It is the customer's responsibility to have all necessary medications, ensure they are safe and authorized for travel, and to carry them in their carry-on luggage. It is the customer's responsibility to ensure that they are fit to travel, and that they have consulted a qualified medical professional.

VACCINATIONS

Passengers are solely responsible for obtaining all required medical inoculations and appropriate certificates necessary for travel.

PREGNANCY

You are required to disclose pregnancy to Wingbuddy at time of booking. Any woman with a normal pregnancy and no previous history of premature labour may travel up to and including her 36th week on most airlines. Please refer to the local country guidance on this, for reference visit the Government of Canada website.

Women having reached the late stage of their pregnancy (generally 24 weeks pregnant) will not be permitted to sail on a cruise. A medical certificate may be required for women in their 23rd week or earlier who choose to sail. Details vary by cruise line and are always subject to change. Cruise line-specific details will be provided at time of booking once we are notified of your condition.

MINORS

All cruise lines require individuals under the age of 21 to be accompanied by an adult of at least 21 years of age (ages 25+ for Carnival Cruise Line). This requirement is waived for married couples (proof of marriage is required) and minor children sailing with their parents or guardians in adjacent staterooms. The age of each individual on the date of sailing determines his/her status for the entire cruise. Age restrictions for alcohol consumption and gambling as well as infant and child rates and infant age restrictions vary by cruise line. Age requirements are subject to change. Please confirm at time of booking. Generally, infants under six (6) months of age are not permitted to sail.

UNFIT FOR TRAVEL

Wingbuddy and its Suppliers reserve the right to decline any passenger at any time. Passengers may be declined or have their voyage terminated at their own risk and expense should their physical or mental condition, in the opinion of the ship's physician, render them unfit for travel, or represent a danger to themselves or any other passenger. Cruise lines also reserve the right to decline or terminate the voyage of any passenger who, at the sole discretion of the ship's captain, is believed to be dangerous to him/herself or others, or a cause of disturbance to cruise passengers or crew. Such passengers may be left at any scheduled port of call or place without any liability to the cruise line or Wingbuddy. In this circumstance, no refund or extra expenses will be honored by the cruise line or Wingbuddy.

SPORTS AND ACTIVITIES

Information regarding sports and activities in this site is for information purposes only and is not meant to incite participation. Wingbuddy assumes no responsibility for any accident, damage of equipment, cost or expense arising from participation.

16. COMMENTS, CONCERNS & CLAIMS

Regardless of Wingbuddy's liability, any incidents, including injuries, service cancellation or dissatisfaction must be reported to your destination emergency contact to allow them an opportunity to provide assistance.

Our team and partners treat all customers with the utmost respect, and Wingbuddy insists that our customers treat such staff and each other with the same courtesy. At no time and under no circumstances whatsoever shall the Company or its partners tolerate abusive, violent, destructive, menacing, and/or harassing behavior from a customer. If such behavior occurs, the Company reserves the right to remove the customer from the tour or cease correspondence.

Should you have any comment or concern about accommodations or services, please contact our Customer Support. 

OFFICE

Wingbuddy Inc

225 Rue Chabanel O Suite 411

Montréal, Québec H2N 2E7

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