Customer Support Agent

Wingbuddy Inc. is an innovative tour operator that offers worldwide travel packages at exclusive prices.
Our mission is to inspire, and encourage our customers to travel better and as often as possible!
The candidate must be a passionate and ambitious individual looking to grow and make an impact in the
travel industry.

Job Description:
As a member of customer service, the agent will have to interact with customers to answer their
questions about their reservation, products and will have to help solve problems. The person in charge
will have to communicate and support the client by phone and email.

The main tasks of the position are:
 Respond to customer calls regarding their reservation
 Answer questions by email
 Listening to needs and resolving situations
 Dealing with customer comments and complaints
 Find appropriate solutions to questions and problems received
 Know how to recognize and prioritize emergencies
 Be in communication with partners at destination
 Finalize and save certain information in the reservation

Desired qualities:
 Courteous, polite, and empathetic
 Listens to others
 Dynamic, social and enjoys working as a team player
 Proactive with attention to detail
 Reliable, autonomous, good sense of initiative, ability to learn quickly
 Motivated to join a young tour operator in full growth and wishing to actively contribute to the
progress and success of the company
 Good time management skills and an understanding of pressing issues are required.

Requirements:
 2 years of experience in customer service (essential)
 English (Required)
 French (an asset)
 Experience on Zendesk (an asset)